Refund and Cancellation Policy

Introduction

Welcome to Luxury Ride Dubai's Refund and Cancellation Policy. We understand that when it comes to purchasing luxury vehicles and auto parts, it's essential to have a transparent and hassle-free experience. This policy outlines the terms and conditions for returns, exchanges, and warranty claims, ensuring your peace of mind throughout the entire shopping process.

Returns

At Luxury Ride Dubai, we offer a straightforward and customer-centric returns policy. If you are not completely satisfied with your purchase, you may return the item within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

When initiating a return, please follow these steps:

1. Contact our customer support team via phone or email and provide them with your order details.
2. Our team will guide you through the returns process and provide you with a Return Merchandise Authorization (RMA) number.
3. Package the item securely, including all original accessories, and clearly label it with the RMA number.
4. Ship the item back to us using a trusted and trackable shipping method. You will be responsible for the return shipping costs.

Once we receive your returned item, our quality control team will inspect it to ensure it meets our return criteria. If approved, we will initiate a refund to your original payment method within 5 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

Exchanges

If you wish to exchange an item for another variant or a different product altogether, we offer hassle-free exchange options. Follow the same steps mentioned under the 'Returns' section, and our team will guide you through the exchange process. Please note that you may be responsible for any price differences between the original item and the desired exchange item.

Warranty Claims

At Luxury Ride Dubai, we take pride in the quality of our luxury vehicles and auto parts. We offer warranties to provide you with added assurance and protection.

If you encounter any issues covered by the warranty, kindly follow these steps:

1. Contact our customer support team immediately and provide them with your order details and a detailed description of the issue.
2. Our team will assess the situation and guide you through the warranty claim process.
3. Depending on the nature of the issue, we may provide instructions on troubleshooting or request you to send the item back to us for inspection.
4. Once we verify the issue, we will take appropriate action, which may include repair, replacement, or reimbursement.

Note that warranty coverage varies depending on the product and the specific terms outlined in the product listing. Please refer to the individual product pages for detailed warranty information.

Contact Us

Should you have any questions, concerns, or require further assistance regarding our refund and cancellation policy, please feel free to reach out to our friendly customer support team. We are available via phone, email, or live chat and are here to ensure your luxury shopping experience with Luxury Ride Dubai exceeds your expectations.

Thank you for choosing Luxury Ride Dubai for your luxury vehicle and auto parts needs. We appreciate your trust in us and look forward to serving you!